The mission of the Technical Support team isn't far from Vision's brand promise: Serve, Represent, Delight.

  • Serve: Our customers receive personalized service, tailored not just to the question they asked but to their larger goals.
  • Represent: We advocate for our customers and represent their perspective internally.
  • Delight: No one likes having to request support, but we aim to delight by surprising them with easy, friendly interactions.

Our goal is to give customers an excellent experience that creates great references and drives them to do more business with Vision. Our vehicle for this is technical problem solving and website maintenance.

Hunter is always helpful, friendly, and most of all...patient!

- Shelly Klein, City of Hurst, TX

I really appreciate the level of service and responsiveness we have received from Rich and the technical support team!

- Jessica Bynaker, Town of Herndon, VA

Robert has been fantastic and extremely helpful during this process of working through the structured data implementation. He has gone far above and beyond to make sure that we made this a success. We were encountering issues and errors, but he made sure that we got it working. I cannot express enough my gratitude for his assistance. He is truly an asset to Vision. I hope to be working with him in the future.

- Linda Bicknell, Missoula County, MT

Everyone is always so helpful and makes requests of any sort a very easy process. Thank you so much.

- Karen Kelley, Town of Apple Valley, CA

Brett is very quick to help me resolve my issues as they arise and he doesn't make me feel less than smart when it is something I should know :)

- Bobbi Ogan, City of Dana Point, CA

Daniel is awesome. He always answers my questions in a timely manner is way better at explaining how to accomplish tasks than the HELP section in CMS.

- Valerie Poindexter, Grandview, MO

I know you requested info specifically about Mallory Robertson and she has been responsive and helpful - thumbs up for Mallory. But I also want to mention that Faraz Zaerpoor has been great - ready to help at the drop of a hat and quick response time. I'm very encouraged about your overall level of customer service based on what I've seen in the past couple months. Hope it continues. Thanks for asking.

- Lisa Schwartz, Loveland, CO

Mallory Robertson is awesome. She is quick to offer solutions to problems, explain the CMS questions we've asked, and offers her help without hesitation. She is a breath of fresh air when it comes to customer service.

- Tammy Hockensmith, Fauquier County, VA

Your support system via the email the response time back from a rep to assist is amazing. It works great and so far has been flawless. Faraz Zaerpoor is amazing and is always friendly and willing to give 100% to resolve any issue I have not matter how small or large.

- Karen Lee Kelley, Apple Valley, CA

Mallory has been the most responsive, precise, articulate support! I absolutely love working with her. I can't tell you how good she is about answering each one of my many questions - she is always there for me and walks me through everything. I have almost daily questions - some that I've wanted to know about the site for a long time and she patiently answers each one. I truly feel that I have a remarkable support person. Am I impressed with her - YES - TOTALLY!

- Lavah Hetzel, Collier County, FL