Village of Norridge, IL

Agency – Village of Norridge, IL (http://www.villageofnorridge.com/)

Interviewee –Douglass Strempek

Interview Date –7/21/2016

Outcome – Won

RSM - Adam

Proposal Bid – $34,000

Proposal - originally dated 3/25/2016

Background

Current American Eagle customer - paid a nominal hosting fee and bought tech support by the hour
Old website didn't work well, it was about 12 years old and the CMS hadn't been updated; current site organized by department and want to organize for community, and make more community focused; staff gets a ton of calls and even the staff doesn't know where to look to find info on the website
They didn't have to go out to bid and were able to piggyback on other agencies
From conversations with his GMIS group, Doug identified American Eagle, Vision and CivicPlus
He chose not to contact CivicPlus because he didn't like that all of their sites looked like they came from the same cookie cutter template
Received proposals from both American Eagle and Vision

Why did we win?

Key - Doug really wanted change and wanted something new from the ground up, but he didn't want to reinvent the wheel so our experience was helpful
Doug liked our CMS preview mode
References - Also heard good things from local references - Mt. Prospect, Elk Grove and Northbrook (Doug also knows people with these cities through GMIS and a GIS consortium (32 agencies sharing resources) that he belongs to)
Features - building forms, seamless docs

What could we improve?

Other points

Adam and Vision sales process was good
Biggest likes:
- Customer testimonials from local agencies - Elk Grove, Mt Prospect
- Adam was involved in the kickoff call
- Timeline in kickoff call provided clear bulleted steps and deadlines
- Haven't been overburdened with emails from Vision

Takeaways

Local gov guys talk to each other and share ideas - Doug talked with GMIS and GIS Consortium networks
Positive customer testimonials definitely help with closing deals
Cookie cutter solutions are not appealing