Request for a quote should be submitted through this Wrike form - Request a Quote
Then from there, please include as much details as you can. The more details you will provide, the faster that you will get your answer.
Please include the following information:
Is this for a prospect, a new client, an existing client?
Is this for CMS6, or other legacy apps/systems?
Is this for their main site, sub site, ADT, BDT, other?
What is the client's problem that we are trying to solve / improve?
How does it currently work? Or what is the current process/logic?
Is there a URL, a page, a screenshot, a video we can look?
Are they open to workarounds?
What is the urgency and importance of this request?
Do they have a budget? If so, what is their budget?
Do they have a deadline? If so, what is their deadline?
What is the Quoting Process?
The Quoting Process is the process to scope and review request for customization from clients. To review a request means to understand the current problem or situation, gather requirements, find out possible solutions and propose best solutions. If in the case we can't find a solution, we will propose a workaround. Or if there's no workaround, we will tell the client there is no solution and workaround. To scope a request is to define or list items to be implemented/programmed/customized and items not included or out of scope (delimitation). Included with the "Yes, it is possible" answer and scope answer from Quotes team is an estimate of how many hours (per team, if specified) it will require to implement the requested customization. Using the hour estimates and hourly rate per type of task, we will compute the total amount for the requested customization.
Who are the members of the Quotes team?
GA [Production Manager] (Primary Responder - For Custom Work Requests)
Customizations are non-standard features of the CMS. In other words, these are modified/enhanced version of some standard features of the CMS altered to solve a different problem or goal.
If a common customization was requested by 3 or more clients or prospects, please send a separate request to Products team for a global solution.
GA will be the primary responder for these requests.
Examples of customizations include, but are not limited to:
Embedding of third-party widgets
Creating a new widget
Fetching and displaying data from a CMS component
Fetching and displaying data from an external source
Submitting form data to an external or third-party tool
Doing custom form calculations
Modifying or enhancing an existing/standard component widget
Adding a custom field and adding a column/s in the table/grid and details view
